1 General
1.1 These General Conditions are applicable to offers, orders and agreements from Artwrks. By the completion of an agreement between the customer and Artwrks according to the procedure as described in these General Conditions, the customer accepts these conditions.
1.2 Deviations from these General Conditions are only valid if these are agreed upon in writing with Artwrks.
1.3 Artwrks has the right to alter the contents of these General Conditions and the website.

2 Offers and agreements
2.1 All offers done on the website of Artwrks remain free, even if they contain a term of agreement. Artwrks has the right to withdraw offers. All offers are based on availability. Price changes are reserved.
2.2 An agreement between Artwrks and the customer is achieved after the customer has created an order via the webshop, by completing the module Checkout, the customer pressing the button [Confirm Order] on the website of Artwrks after which the customer receives a confirmation of the order (order confirmation).
2.3 The administration of Artwrks is proof of orders and completed payments sent in by the customer and completed deliveries by Artwrks. Artwrks acknowledges that electronic communication can serve as proof. By accepting these General conditions the customer also acknowledges this.

3 Prices/tariffs and payment
3.1 All prices for the offered products are in EURO`s. All prices are subject to modifications and type errors cq other errors
3.2 All invoices must be paid by the customer, without discount or compensation, within fourteen (14) days after the invoice date, except when other agreements are made in writing.
3.3 If the customer does not observe the agreement regarding payment, Artwrks is entitled to dissolve the agreement or to delay her obligation, and also entitled to withdraw future orders from the customer without notice.

4 Delivery/shipment terms
4.1 Artwrks delivers globally.
4.2 Orders are shipped normally within three (3) working days after the payment has been received on the account of Artwrks. This time period is a directive and not as a fixed period. In all cases a reasonable shipping time is respected and if the period mentioned would be exceeded, Artwrks will inform the customer about this.
4.3 Artwrks has the right to split shipments into part shipments if this required by the size of the order.

5 Force Majeure and/or special circumstances.
5.1 Artwrks is not obliged to follow any obligation regarding the customer if she is prevented from this forced by a circumstance or power that is not her fault, nor by law or any circumstances that are out of control of Artwrks.
5.2 Circumstances regarding article 5.1 are, among others, a business malfunction, an energy or material delivery malfunction, transport delay, strike and non-or late delivery by suppliers.

6 Risk
6.1 The risk during transport of the products ordered by the client is for Artwrks. When the ordered products are delivered, or the moment that reasonably can be seen as the moment of delivery, the risk of the products is transferred to the customer, except the responsibility that by law cannot be excluded by Artwrks.

7 Orders/communication
7.1 Artwrks is not responsible for misunderstandings, damage, delay or orders not clearly communicated and messages as a result of the use of internet or any other means of communication between the customer and Artwrks, or between Artwrks and third parties, as far as these concern the relation between the customer and Artwrks.

8 Complaints
8.1 All complaints regarding delivery, quality and quality of the product or any other complaint will be seriously considered by Artwrks.
8.2 The customer must send the complaint to info@artwrks.com
8.3 Artwrks will try to solve the complaint within ten (10) working days. Artwrks will inform the customer about the solution via letter or email.

9 Suitable law and dispute settlement
9.1 On all offers, orders and agreements from Artwrks, the Dutch law is applicable.